Mission

The mission of the hospitality ministry is to provide a welcoming environment of love, acceptance, comfort, support, care, and unity for visitors, members, guests, and friends in order to enhance their worship experience, encourage fellowship, and help build a community of believers..

Purpose

The hospitality ministry serves to reflect the love of Christ through expressions of gratitude, excitement, and enthusiasm, to:

  1. Create an inviting environment during our services and special events that is:
    • Welcoming
    • Hospitable
    • Friendly
    • Organized
    • Disciplined
  2. Create a sense of belonging by making sure every visitor, member, and guest feels special and welcome in our church home.
  3. Decrease the amount of stress, anxiety, fear, and confusion for our visitors and guests through resources, such as:
    • Greeters/Ushers/Security Attendants
    • Welcome/Visitor packages
    • Translators (when necessary)
    • Visitor Cards
  4. Encourage a smooth transition from being a visitor to becoming a member.

Biblical Motivation

The word of God teaches us that we have a duty to greet & welcome each other, be hospitable toward others, and fellowship with each other. The motivation for the hospitality ministry comes from the following scriptures.

  1. “Greet one another with a holy kiss. All the churches of Christ send greetings.”Romans 16:16
  2. “Do not neglect to show hospitality to strangers, for by this some have entertained angels without knowing it.” Hebrews 13:2
  3. “But if we walk in the light, as he is in the light, we have fellowship with one another, and the blood of Jesus, his Son, purifies us from all sin.” 1John 1:7
  4. “The King will reply, 'I tell you the truth, whatever you did for one of the least of these brothers of mine, you did for me.” Matthew 25:40

* Additional Verses*
(1Peter 4:9, Romans 12:13, Romans 15:7)

Principles

The Hospitality Ministry is founded on 5 principles which are:

  1. Welcome: To greet our visitors, guests, and members in a way to make them feel comfortable as they participate in our worship services and events.
  2. Hospitality: To express warmth, generosity, and kindness to our visitors, guests, and members by creating and maintaining a hospitable environment that is open, friendly, and sociable.
  3. Fellowship: To build a community of believers by developing special programs, events, trips, etc. that will create an open, friendly, and sociable environment. To create unity among believers through the sharing of mutual or common activities, experiences, goals, ideas, and feelings.
  4. Organization: To manage our worship services and events in order to help create an environment that brings order, prevents chaos, is agreeable, enjoyable, and pleasant for worship by limiting all distractions and disturbances, such as, conversations, walking back and forth, care for babies, eating and drinking in the sanctuary, excessive noise, cell phone usage, children playing with toys and games, and any other related interruptions.
  5. Discipline: To ensure that the church members, guests, and visitors are following the rules, regulations, protocols, and procedures of the hospitality ministry in order to avoid chaos, confusion, and disorder.

Departments of the Hospitality Ministry

The hospitality ministry committee is composed of 3 departments who will have their own director & co-director. The 3 departments are:

  1. Welcome Department
  2. Accommodations Department
  3. Fellowship Department

The 3 departments of the Hospitality Ministry will be subdivided into the following areas:

  1. Welcome Department
    1. Ushers/Greeters
    2. Security/Parking Attendants
    3. Follow-Up Staff
  2. Accommodations Department (Hosting of guests)
    1. Lodging staff
    2. Kitchen staff
    3. Transportation staff
  3. Fellowship Department (Loisirs)
    1. Event Management Staff
    2. Kitchen Staff
    3. Waiters/Waitresses
    4. Decoration Staff
    5. Shoppers/Purchasers (Groceries, supplies, decorations, etc.)

*NOTE: The duties, responsibilities, rules, and regulations of each department will be described in 3 separate documents for the members of each specific department.

Organizational Structure of the Hospitality Ministry

The hospitality ministry committee will be composed of 9 members including the directors of each department:

  1. Leader
  2. Assistant Leader
  3. Director of Welcome department
  4. Director of Accommodations department
  5. Director of Fellowship/Loisirs department
  6. Secretary
  7. Treasurer
  8. Counselor I
  9. Counselor II

*NOTE: In the event that a director cannot attend a meeting, his/her co-director must be in attendance to represent that department.

Qualifications/Requirements of Hospitality Ministry Members

In order to be a member of the hospitality ministry, you must meet the following biblical and general qualifications:

Biblical Qualifications

The hospitality ministry committee members must meet the following biblical descriptions:

1Timothy 3

  • You must not engage in adultery, give into drunkenness, or behave in violent manners.
  • You must have self-control, be hospitable, respectable, and able to teach.

2 Timothy 2:15

  • You must present yourself as an approved workman of God.

Titus 1:6-9

  • You must be blameless, disciplined, love what is good, and holy!

General Qualifications

  1. You must be an active member of the church for at least “1” year.
  2. You must have a great reputation among the members and outsiders.
  3. You must agree to meet at least one time per month to pray with the other committee members.
  4. You must agree to never miss three meetings consecutively without a justifiable excuse that is approved by a majority of the other members; otherwise it will result in an involuntary resignation.
  5. You must agree to remain married; if divorced, he/she cannot be remarried before the death of his/her spouse; if remarried before the death of his/her spouse while serving in the committee, it will result in an involuntary resignation.
  6. You must agree to remain active in the church worship services, bible study, prayer services, major events, and members’ meetings.
  7. You must agree to lead by example in tithing and voluntary church contributions.

Duties & Rights of Hospitality Committee Members

Leader

The description and duties of the Leader include:

  • He/she must hold a good reputation and be credible
  • He/she must posses the ability to administer through spiritual gifting, administrative expertise, and natural administrative talents
  • Handle conflict resolution and manage conflicts among committee members
  • Call, manage, direct, and preside all committee and members’ meetings
  • Invite special guests to meetings if necessary or appropriate
  • Cooperate with the pastor in making decisions relative to the committee
  • Motivate and watch over the spiritual growth of the committee members while showing personal spiritual growth
  • See to it that assignments, projects, resolutions are carried into effect
  • Lead by example by promoting the mission and purpose of the Welcome, Hospitality, & Fellowship committee

Assistant Leader

The assistant leader of the Welcome, Hospitality, and Fellowship ministry collaborates with the leader to carry out his/her tasks. He/she is responsible to replace the leader at his/her absence and perform the duties required of the position. In the case of resignation (voluntary or involuntary), or death, the assistant leader automatically becomes the leader.

Director(s)

The director of each specific department works in collaboration with and under the supervision of the Hospitality ministry leader. The director(s) is responsible to:

  • Make sure the department is functioning efficiently, professionally, and productively
  • Plan, manage, direct, and preside all department meetings
  • Serve as a liaison between your department and the other departments of the hospitality ministry
  • Work in collaboration with the co-director of the department
  • Motivate and watch over the spiritual growth of the members in your department while showing personal spiritual growth
  • See to it that assignments, projects, resolutions are carried into effect
  • He/she must hold a good reputation and be credible
  • He/she must posses the ability to administer through spiritual gifting, administrative expertise, and natural administrative talents
  • Handle conflict resolution and manage conflicts among committee members
  • Cooperate with the pastor and leader of the hospitality ministry in making decisions relative to the department
  • Serve as a coordinator for their department to ensure that the department is running smoothly, maintaining order and discipline.

Co-Director

The co-director of each department within the Hospitality ministry collaborates with the director to carry out his/her tasks. He/she is responsible to replace the director at his/her absence and perform the duties required of the position. In the case of resignation (voluntary or involuntary), or death, the co-director automatically becomes the leader.

Secretary

The secretary is responsible to keep the minutes of each meeting and provide an overview of the previous meetings including major discussions/decision; he/she must keep the archives of the committee. Additional duties include:

  • Update absentees of their tasks
  • Contact committee members to remind them of meetings
  • Prepare and manage correspondence, reports and documents
  • Coordinate meeting, conference, and travel arrangements, (collaborate with audiovisual for equipment needed for meetings)
  • Maintain schedules and calendars
  • Arrange and confirm appointments
  • Handle incoming mail and other materials such as letters of requests for any staff under the Welcome, Hospitality, & Fellowship ministry, etc.
  • Set up and maintain filing systems
  • Maintain databases (staff assignments, schedules, visitors’ information, etc.)
  • Communicate verbally and in writing to answer inquiries and provide information
  • Serve as the liaison between internal and external contacts of Shiloh Welcome, Hospitality, & Fellowship Ministry
  • Coordinate the flow of information both internally and externally through e-mail, phone calls, word of mouth, etc.

Treasurer

The treasure will work very closely to the church finance committee. He/she is responsible to:

  • Keep accurate financial records
  • Provide financial reports to the pastor, president, committee, and members upon request and at every committee/members’ meeting He/she will work together with the finance committee to:
  • Oversee and motivate members’/ visitors’ contributions
  • Execute accountability for the entrusted funds
  • Direct funds to proper channels
  • Develop and propose a yearly budget
  • Help create fund raising activities
  • Supervise income and expenses or profits and losses

Counselors

The counselors are responsible to:

  • Make sure that the group is going in the right direction and making the right decisions
  • Help and counsel all the members of the committee
  • Serve as veterans and liaisons between the church members and the committee to share their experience(s) on what to do and what not to do.